You joined Screen Rescue Chelmsford back in May, how have you settled into the role?

I can honestly say, 'like a duck to water.' It helps having such a great team around me who are on hand whenever you need them, whether it be on the phone or in person. 

Tell me, how did you find the H&S Training and the Technical Training - completing all the repair disciplines?

There are many NVQ Level II performance based systems and processes in place, which to me were logical, so I didn't find it difficult. Both franchisors help and guide, so it was made easy. 

Tell me, why Screen Rescue clients value the services you provide so highly?

We honestly settle for nothing but excellent repair works in all the repair disciplines we handle. Because of our cutting edge, industry leading technical equipment, I beleive our clients would say we are the best at what we do. 

Describe what is involved in managing this thriving business unit?

Everyday is different! More than anything it's vital to be organised and able to manage a diary. Also building a good rapport with the clients sets you in good sted. 

What else is significant in the role, aside from you carrying out superb repairs and building strong business relationships!

Again, as before, I'd say managing your diary is pivitol in this role and knowing the logistics of the territory - the road map. If your diary is well managed, everyone is a winner. 

Has this role this role changed your personal life in any way?

It absolutely has! I'm now home at a normal time and that alone has improved my social/ family life more than words can explain. I can honestly say, I have never been happier!

What do you enjoy best about this role and how is it different from your last job?

My last job, although I enjoyed it, it was a very thankless role. In this role, our clients are amazed at what we are able to achieve.  I feel very valued.

You're working outdoors in all weathers from the extreme heat to ice fronts. Why does this work so well for you?

In my last job I was stuck behind the wheel all day, everyday and now I'm in this role where I'm outdoors and meeting new people everywhere I go. I'm much happier and healthier!

What advice would you give to anyone considering a Screen Rescue franchise?

Do you know, I am so lucky. I've had the same one-to-one training the franchisees get and to me the business model is logical and simple. I'd say just trust this process and let the numbers do the talking. I haven't once looked back!